Shipping policy

We strive to provide a seamless shopping experience for our customers, both in England and around the world. Please review our shipping policy below:

Domestic (UK) Shipping:

• Standard Shipping: Delivery within 3-5 business days.
• Express Shipping: Expedited delivery within 1-2 business days.
• Free Shipping: Enjoy complimentary standard shipping on orders over £50.

International Shipping:

• Standard International Shipping: Delivery times vary by destination, typically within 7-14 business days.
• Express International Shipping: Expedited delivery available for faster shipping, with estimated delivery times of 3-7 business days.

Customs and Duties:

• International customers are responsible for any customs, duties, or taxes imposed by their respective countries.
• We are not responsible for delays due to customs processing.

Order Processing:

• Orders are typically processed within 1-2 business days.
• Customers will receive a confirmation email with tracking information once the order is shipped.

Shipping Partners:

• We partner with reputable carriers to ensure reliable and secure delivery.

Shipping Costs:

• Shipping costs are calculated at checkout based on the delivery location and chosen shipping method.

Tracking Your Order:

• Track your order using the provided tracking information in the confirmation email or through your account on our website.

Delivery Issues:

• In the rare event of a delivery issue, please contact our customer service team at exoticscentuk@gmail.com for assistance.

Returns and Refunds:

• Refer to our Returns Policy for information on returning products.